Nisa Quality Policy

Nisa Hospital is committed to achieving its vision by embracing the quality management system principles of ISO 9001:2015 and continually apply it in the course of day-to-day interactions with all our customers; both internally and externally. The cardinal focus of our quality policy is to pursue excellence in patient care, staff welfare, technological advancement, and environmental sustainability,

At Nisa Hospital, our quality policy evolves from our profound understanding of functional quality elements, which include:

• Empathizing with our patients, assuring courteousness, knowledge, building confidence and trust, reliably performing our services in an accurate and dependable manner, being responsive to patients and ensuring a suitable healing environment for them at all times,
• Nurturing a quality mindset for our patients and customers to look out for through active engagements such as training, education, mentorship, and administration,
• Conforming with the quality regulations and laws to effectively manage non-conformities within the organisation,
• Encouraging all customers’, especially employees, to participate and take quality responsibilities.

Ultimately, Nisa Hospital’s quality policy is to meet and exceed patients’ expectations and impart lasting satisfaction by providing the best possible clinical outcomes.